Pros:
- I like the bluetooth capability
 - Sync up with Outlook calendar, notes, tasks and contacts
 - Good form factor
 - Expandable memory slot (although you have to replace the existing one if you buy a new memory card). But the built in memory should be good enough for most of the functions
 - Good Battery life
 
Cons:
- Key pad is rather small
 - DOES not sync up with outlook email. The software Nokia PC Sync does not support this capability. Only way to do it is to set the email as a POP3 or SMPT email account and sync up email via Internet
 - I thought this phone was really bulky for the capabilities it provides
 - The speaker phone is weak ... hardly a speaker phone in my opinion
 - Nokia PC sync software has a very poor UI
 
I had to return the phone because it does not support the email sync up using bluetooth and the phone was really bulky. After using a flip phone for so long ... I realized that I prefer a flip phone.
TIP: If you plan to buy any phone from the local AT&T wireless, do your research using google and they usually match the price on the device (they don't match the accessories). I was able to get the phone for about $100 less asking them to match the price.